Troubles installing the iOS application

Lecture: 1 minute
Catégorie: iOS app

If you are experiencing any issues trying to download the iOS application(nouvelle fenêtre) and your device is running on iOS 8 and up, please follow the steps below:

1) Turn off Private mode on Safari (Learn how to perform that here(nouvelle fenêtre)).

2) Make sure that you have cookies(nouvelle fenêtre) and JavaScript(nouvelle fenêtre) enabled.

3) Turn off your pop-up blocker (Learn how to perform that here(nouvelle fenêtre)).

4) Disable the On demand feature/VPN ( Go to Settings — > General –> VPN ).

5) Clear history on Safari ( Learn how to perform that here(nouvelle fenêtre)).

Note: If you used to use the previous application from Testflight, please delete it before you download the new application.

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